Frequently asked questions
Where do you ship?
We currently ship only within the United States to ensure the highest quality local service experience. If we expand to additional regions, we’ll announce it to our community first. For estimated delivery times, shipping options and more details, please refer to our Shipping Policy page.
What is your return policy?
Online shopping should be enjoyable, so feel free to experiment with your choices. If something isn’t quite right, you can return it within 30 days of delivery for a refund, provided it is in its original condition and packaging. For complete details on eligibility, exclusions, and how to make a return, please see our Refund Policy page.
What are the shipping costs?
Every order comes with free shipping, no minimum spend, no hidden conditions, just simple, hassle-free delivery straight to your door.
When will I get my order?
For items stored in our warehouses, standard delivery usually takes 4–9 business days. After your order has shipped, you’ll receive a tracking link so you can monitor its progress in real time via the Track Order page.
How can I cancel my order?
Orders can be canceled as long as they have not yet been submitted for fulfillment. Please note that a 5% cancellation fee applies to cover transaction processing costs, as these fees are not refunded by Shopify once an order is canceled.
Orders are often processed for fulfillment within a few hours, so we recommend contacting us as soon as possible to increase the chance of cancellation.
If your order has already been shipped, you will need to follow our return policy to request a refund after delivery. Our customer support team is always here to help with any questions. For full details, please refer to our Refund Policy page.